Refund & Cancellation Policy
At Varnam Crackers, our goal is to ensure your festive celebrations are filled with joy and excitement. Please review our official cancellation and refund procedures below.
Effective & Last Updated: September 20261. Order Cancellation Policy
You may request an order cancellation while your order status is Pending or Confirmed (prior to packing):
- Before Packing: 100% refund will be issued if cancellation is requested before cartons are packed and sealed at our Sivakasi facility.
- After Packing & Lorry Dispatch: Once your order has transitioned to Packed or Dispatched with transport LR numbers, cancellations cannot be accepted due to non-returnable explosive goods transport regulations.
2. Damaged Goods & Defective Item Replacement
We take extreme care in packaging using heavy-duty corrugated cartons, moisture-resistant strapping, and secure sealing. In the rare scenario that products arrive damaged or defective:
Please notify us within 48 hours of collecting your parcel from the transport office. Share an unboxing video or clear photographs of the damaged items along with your Order Number to WhatsApp +91 91504 88500 or email varnamcrackers@gmail.com.
Upon quick verification by our quality control team, we will promptly issue a replacement box or credit a refund for the affected items.
3. Refund Processing Timeline
All approved refunds are settled directly to the customer's original payment method (Bank Account NEFT/IMPS or UPI ID):
- Refund requests are reviewed and approved within 24 to 48 hours.
- Settlements reflect in your bank account within 3 to 5 business days depending on your banking provider.
- A confirmation screenshot and transaction reference number will be sent to your WhatsApp contact upon disbursement.
4. Non-Refundable Scenarios
Refunds cannot be granted under the following circumstances:
- Failure to collect the parcel from the transport branch office within the free detention period.
- Incorrect or unreachable mobile phone numbers or addresses provided during checkout.
- Damages resulting from customer misfire, moisture exposure post-delivery, or improper storage.
- Change of mind after the consignment has been loaded and departed from Sivakasi lorry yards.
5. Support Desk for Refund Assistance
If you have any queries about an active return or need help with a refund claim, reach out directly to our Sivakasi accounts team: